An independent energy trading company appointed DABRICON to review allegations of customer data misuse, undue business arrangements with sales commissioners and misuse of the bonus system.
Thorough forensic data analyses in connection with a DLP system review, were key to uncovering widespread abuse among key managers, seemingly in favour of their relationships with certain sales agents, with severe breaches both of internal security policies and legal obligations. Our detailed report demonstrated each individual abuse with all relevant electronic tracking. These proved to be a trigger for criminal prosecution of the suspects. Further, Dan´s team thoroughly analysed the commissions scheme, finding it to favour the closing of undue contracts with certain agents, that furthermore were interlinked. The main issue was a general failure to verify customer contracts brought in by distributors, which were subsequently to a large extent confirmed as fake.
